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Frequently Asked Questions

Quick answers about plans, uploads, sharing, and billing.

• What are the differences between the Free, Pro, Studio, and Enterprise plans?

  Free includes 3 models (up to 100MB each) with a CBUILT7 watermark. Pro (£12/mo) unlocks unlimited models (250MB), no watermark, and VR walkthroughs. Studio (£29/mo) adds team collaboration (5 seats), custom branding, and 500MB uploads. Enterprise is for large firms needing pixel streaming, SSO, and dedicated infrastructure.
• What 3D file formats do you support?

  We currently support GLB, GLTF, FBX, and OBJ files. For the best web performance on Starter and Pro tiers, we recommend highly optimized GLB files.
• How do I share my models with clients?

  Once your model is uploaded, click the 'Copy Guest Link' button on the project card. This generates a read-only link your clients can view in their browser without needing an account.
• What is Pixel Streaming?

  Pixel streaming (available on Enterprise) renders your massive, high-poly architectural models on our cloud GPUs and streams the interactive video feed to your client's browser. This allows them to experience photorealistic quality without needing a powerful gaming computer.
• How do I upgrade or manage my billing?

  You can manage your subscription, update your credit card, and view your automatic receipts securely via Stripe by clicking 'Manage Billing' on your dashboard.